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Pivacy Policy

Effective Date: Thursday, 17 October 2024

Last Updated: Thursday, 24 October 2024

Your privacy is important to us. This Privacy Policy outlines how Roar Media Holdings (Pty) Ltd ("we," "our," or "us") collects, uses, shares, and protects your personal information when you visit our website, roar-media.com (the "Site"). We are committed to ensuring that your personal information is protected in compliance with the Protection of Personal Information Act (POPIA) in South Africa, and where applicable, the General Data Protection Regulation (GDPR).

By accessing or using our Site, you consent to the terms outlined in this Privacy Policy. If you do not agree with the terms, please discontinue use of the Site.

1. Information We Collect

We collect both personal and non-personal information from you when you visit our Site or interact with our services.

1.1. Personal Information

We collect personal information that you provide directly to us, such as:

• Identification Information: Name, surname, ID or passport number, etc.

• Contact Information: Email address, phone number, and physical address.

• Account Information: Username, password, and other details if you register for an account.

• Payment Information: Banking details, credit card information for processing transactions.

• Communications: Information provided in communications, such as customer support queries or feedback.
  

1.2. Non-Personal Information

We automatically collect non-personal information when you use the Site, such as:

• Device Information: IP address, browser type, operating system.

• Usage Data: How you interact with our Site, including pages visited, time spent, and links clicked.

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience (see Section 6 for more details).
  

2. How We Use Your Information

We use the information we collect to provide and improve our services, manage your account, and ensure compliance with relevant legal obligations. Specifically, we may use your information for:

• Service Delivery: To facilitate account creation, process transactions, and provide access to requested services.

• Communication: To contact you with updates, newsletters, and promotional materials, subject to your opt-in preferences.

• Security: To detect and prevent fraud, unauthorized access, or security breaches.

• Compliance: To comply with legal obligations, such as tax regulations or responding to lawful government requests.

• Website Improvement: To understand how users interact with the Site and improve its functionality.
  

3. Sharing and Disclosure of Information

We may share your information with third parties under the following circumstances:

• Service Providers: We may share your information with trusted service providers who help us operate our website and services (e.g., payment processors, hosting providers, and email services).

• Legal Compliance: We may disclose your information if required by law, regulation, or legal process (e.g., in response to a subpoena or court order).

• Business Transfers: In the event of a merger, sale, or acquisition, your personal information may be transferred as part of that transaction.

• With Your Consent: We will share your personal information with third parties when you explicitly consent to such sharing.
  

4. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The retention periods may vary depending on the type of data and the purpose for its collection.

For example:

• Account Information: Retained until the account is deleted.

• Transaction Information: Retained for a minimum of 2 years for compliance with tax and financial regulations.

• Communication Data: Retained for a reasonable period following the conclusion of the inquiry.

5. Your Rights

Under the POPIA and GDPR, you have several rights concerning your personal information, including:

• Access: You may request a copy of the personal information we hold about you.

• Correction: You have the right to request corrections to inaccurate or incomplete personal information.

• Deletion: You can request the deletion of your personal data, subject to legal and contractual restrictions.

• Restriction: You have the right to request that we restrict the processing of your personal information.

• Objection: You can object to the processing of your personal information for certain purposes, such as direct marketing.

• Portability: You may request to receive your data in a structured, commonly used, and machine-readable format.

• Withdraw Consent: If we process your personal data based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [Insert Contact Email or Form Link].

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us recognize you on future visits and customize content to your preferences.

6.1. Types of Cookies We Use

• Essential Cookies: Required for the basic functioning of our Site.

• Performance Cookies: Used to understand and improve the performance of our Site.

• Advertising Cookies: Used to display relevant advertisements to you, subject to your opt-in preferences.

You can manage your cookie preferences through your browser settings, though disabling cookies may affect your ability to use certain features of the Site.

7. Data Security

We implement a range of physical, technical, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Despite these efforts, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

If you believe your personal information has been compromised, please contact us immediately at [Insert Contact Email].

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries outside of South Africa, including countries that may have different data protection laws than South Africa. When transferring your data, we ensure that appropriate safeguards, such as standard contractual clauses or other lawful mechanisms, are in place to protect your information.

9. Links to Third-Party Sites

Our Site may contain links to other websites that are not operated by us. Please note that this Privacy Policy does not apply to third-party websites, and we are not responsible for the privacy practices of such sites. We encourage you to review their privacy policies before providing them with your personal information.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "Effective Date" at the top. We encourage you to periodically review this page for the latest information on our privacy practices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: